Discover how empathy can transform customer service while developing professional communication skills for real-life workplace situations.
Main objectives of this material
- Develop advanced vocabulary related to community life and shared costs, including informal expressions such as chip in, kick in a hundred bucks, cheapskate, handyman, tenants' committee and to stand up for.
- Strengthen listening and speaking skills by analysing a Friends clip in which a new neighbour refuses to pay towards a communal gift, and by debating principles, generosity and social pressure.
- Learn and practise the language of social expectations using be supposed to and be expected to to describe rules, obligations and what other people assume is normal behaviour.
What students are going to cover
In this lesson, students will explore the unwritten rules of neighbourhood life through a Friends clip in which Ross refuses to contribute to a retirement gift for a man he has never met. They will build vocabulary for money, generosity and social judgement, practise the collocations used in the clip, such as to give a housewarming gift and my bad, and answer comprehension questions on the scene. They will then debate whether Ross is defending his principles or being unreasonable, and practise be supposed to and be expected to before writing an advice-column letter. By the end of the lesson, learners will be able to discuss social obligations, respond politely to requests for money, and explain what people are expected to do in their own culture.
🔒 Part of Complete or Essentials · B2
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